FAQs & Info
Frequently asked questions
Here are some common questions about our company.
Community Harvest Hydroponics creates and sells DIY indoor hydroponics kits for people interested in growing easy, inexpensive produce at home, without needing outside garden space.
We sell three versions of the kit: Premium - includes everything you need to start growing immediately, Standard - an entry-level kit for people with sunny indoor locations in which to grow, and the Essential Greens kit - a subsidized kit for people making less than $25,000 per year. Please consider making a donation, if possible, to help get these kits to people who need them.
We offer set up services and a no contract monthly maintenance plan, both for an extra charge.
You can reach our customer support team by emailing baldeberan@duck.com, calling +1 919-292-5809, leave us a message on the "Contact Us" page or by using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
In a DWC system, a plant’s roots are suspended in a well-oxygenated solution composed of water and nutrients. Check out our PDF on DWC found on the FAQs page for complete information.
There are many vegetable, herb and fruit plants that thrive in hydroponics systems. For a complete list, see the downloadable PDF on the FAQs page.